Last updated: 1 November 2026
About these terms
Inya Cosmetic Skin Clinic (“Inya”, “we”, “us”) operates an appointment-only clinic and online shop at inyacosmeticskinclinic.com.au. These terms explain our website, appointment and purchasing arrangements. Please read the relevant booking or checkout conditions before confirming a service or order.
Our clinic is at 65 Wattle Street, O’Connor ACT 2602. Contact Lorina at lorina@inyacosmeticskinclinic.com.au or 0458 850 097.
Your Australian Consumer Law rights
Our products and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Depending on the nature and seriousness of a problem, you may be entitled to a repair, replacement, refund, cancellation or compensation.
Nothing in these terms, our booking conditions or any other clinic policy excludes or limits those rights. Restrictions for change-of-mind returns do not apply to claims for faulty, damaged, incorrectly supplied or misdescribed products, or services that fail to meet consumer guarantees. These rights also apply to sale items and opened products.
Appointments and treatment suitability
Appointments are by booking only. Visit Pricing & Booking for the current booking menus. Dr Kahee Jun, dentist (BDS), uses a separate booking menu for her consultations and treatments.
Treatment suitability is assessed individually. Please tell your practitioner about relevant medical history, medications, allergies and changes in your health before treatment. Your practitioner will explain suitable options, fees, expected outcomes, risks, aftercare and any consent requirements before you decide whether to proceed. Results vary between individuals; a particular cosmetic outcome is not guaranteed. This does not limit your consumer guarantee rights.
Deposits, cancellations and rescheduling
Please give at least 48 hours’ notice if you need to cancel or reschedule an appointment. Contact the clinic if you cannot change the appointment online, or if you are running late.
Any required deposit and its cancellation, refund or transfer conditions will be explained before your booking is confirmed. Cosmetic tattoo bookings are also covered by our Cosmetic Tattoo Policy. Any agreed charge or deposit retained for a late cancellation or non-attendance must be fair, reflect reasonable losses and take account of your rights under Australian Consumer Law.
If we need to cancel an appointment, we will contact you to arrange another suitable time or refund any payment for the service we cannot provide.
Prices, payments and online orders
Prices are in Australian dollars. The total payable, including applicable GST and delivery charges, is shown before you confirm payment. Treatment fees are shown in the booking menu or explained during consultation. Available payment methods are displayed at checkout or booking.
Please check your product selection, delivery address and contact details before submitting an order. Keep your order confirmation as proof of purchase. If you notice an error, contact us promptly so we can help.
If an item is unavailable or a pricing error affects your order, we will contact you to agree on a solution. We will not substitute a product or charge a different price without your agreement. If we cannot supply an item, we will refund the amount paid for the unfulfilled part of the order, including any applicable delivery charges.
Delivery and click & collect
Available delivery options, charges and any free-postage offer are shown on the website or at checkout. Click & collect is by arrangement at our O’Connor clinic; please wait for confirmation that your order is ready and arrange a suitable collection time.
We will advise you of any known delay affecting your order. Delivery estimates are estimates, but orders must still be supplied within the agreed time or a reasonable time where no time has been agreed. Contact us if your order is late, missing or arrives damaged so we can investigate and provide the appropriate solution.
Returns and exchanges
Our Refund & Returns Policy explains how to request an exchange or report a problem. Our change-of-mind policy is exchange only, with the stated seven-day return conditions and exclusions for opened skincare and sale items.
Those conditions apply only to change-of-mind requests. They do not restrict your Australian Consumer Law rights. Please contact us with your order details and a description of the problem before posting a return. You do not have to contact the manufacturer instead of us to exercise your rights against Inya.
Promotions, packages and gift vouchers
Each offer or package will state its price, inclusions, eligibility and any booking or redemption dates before purchase. Please check those conditions carefully. We will not apply new restrictions retrospectively to an offer you have already purchased.
Purchased gift vouchers are subject to Australian gift card requirements, including a minimum three-year validity period where the law requires it. Free promotional vouchers and genuinely discounted offers may have different lawful conditions, which will be stated with the offer. Nothing in an offer removes your consumer guarantee rights.
Privacy and third-party services
We use information you provide to manage enquiries, appointments, purchases and related follow-up. Please see our Privacy Policy for information about website data and how to contact us about privacy.
The website uses cookies and third-party booking, payment and delivery services. Those providers may have their own terms and privacy notices. Using those services does not remove your rights against Inya for products or services we supply. You can manage cookies through your browser settings.
Website information and content
Website treatment information is general information and does not replace an individual assessment or treatment consent. Use skincare products as directed and seek advice if you are unsure whether a product is suitable for you.
You may view and share links to our website for personal use. Please obtain permission before reproducing our text, photographs or branding for commercial purposes, except where otherwise permitted by law.
Changes, questions and concerns
We may update these terms for future bookings and purchases. Changes will not retrospectively alter an existing order or booking without your agreement, except where required by law. Australian law applies, including applicable laws of the Australian Capital Territory, without removing protections available to you under other applicable laws.
If you have a question or concern about an appointment, product, order or these terms, contact lorina@inyacosmeticskinclinic.com.au or 0458 850 097. We will work with you to resolve the issue.